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FAQ

This page attempts to bring the answers to most common questions of our customers:

• Does Service Console run with JVM 1.2 ?
• Are there any active components or scripting used on client side ?
• What is a "Cartridge" ?
• How can be Service Console integrated with other products ?
• Is it possible to check my proprietary TCP service ?
• How to start Service console listening on different port than 6615 ?
• How differs the NT service version of Service Console from the common one ?
• What NT user account does NT service version use ?
• Can I run Service Console with CS-Care 3.1.1 Update, too ?
• Why it is sometimes impossible to add services from Service Locator page ?

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Does Service Console run with JVM 1.2 ?

Yes it does. Although the Service Console was developed to run in runtime environment of version 1.1, it can be installed in the Sun JavaTM 2 Runtime Environment.

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Are there any active components or scripting used on client side ?

No, Service Console embedded Web server generates plain HTML. You can access Service Console virtually with any browser supporting tables and images.

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What is a "Cartridge" ?

The Service Console cartridge is a Java class providing almost unlimited Service Console versatility. You can imagine it as the Service Console extension or add-in that is able to check any non-standard service unsupported by Service Console until now. Each class that implements interface TemplateCartridgeIface.java and resides in the Service Console working directory can be used as cartridge. The cartridge can be embedded in user defined template and configured from the Service Console Template Editor page. Using the user defined template, you can create a rule checking your special service. As the TemplateCartridgeIface.java source is available in the ServiceConsole\Cartridges directory, you can develop your own cartridges.

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How can be Service Console integrated with other products ?

The main goal of Service Console is notifying user about the status of checked services. Notification actions can be easily used to integrate Service Console with various network management applications.

Examples:

• Service Console comes with preinstalled action Write to CS-Care Database. Connecting with CS-Care application brings the advantage of network map displaying the appropriate host icons colored according to actual service status.
• Service Console's SNMP traps can be caught and forwarded also by Trap Console application. This combination seems to be a very handy and quickly configurable network monitoring solution.

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Is it possible to check my proprietary TCP service ?

Yes, of course. You can create your own telnet based template and modify its script. Specifying what Service Console sends and what expects to receive, you can verify availability of any TCP based service.

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How to start Service console listening on different port than 6615 ?

Modify the command line arguments and add the parameter "/p <port number>":

   jre -cp ServiceConsole.zip SCMain /p 80

The command line above will start Service Console and let it listen on the default HTTP port 80.

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How differs the NT service version of Service Console from the common one ?

Both versions, either NT service, or normal offers the full set of Service Console features. However the NT service version can be installed only on Windows NT 4.0 operating system and runs as native Windows NT service.

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What NT user account does NT service version use ?

Service Console (NT Service) can log on either as "system account", or as the regular user. However, in the first case, the database actions can use only system data sources. For example, if you wish to use built-in action "Write to CS-Care Database", you should set Service Console to log on as user with administrator privileges.

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Can I run Service Console with CS-Care 3.1.1 Update, too ?

Yes, Service Console 1.04 is fully compatible with CS-Care 3.11. If you still use version 1.03 of Service Console, just replace SQL statement in the action Write to CS-Care Database with following expression:

INSERT INTO SNMPTraps ( OriginTime, NodeAddress, NodeName, AlarmName, AlarmDescription ) SELECT '%time%', '%hostAddress%', '%hostName%', 'serviceFailure', 'cswServiceName(ServiceConsole: %name%), cswServiceHost(%hostName%), cswServiceAddress(%hostAddress%), cswServiceError(%error%)';

But upgrade to 1.04 is highly recommended. Please, feel free to download Service Console 1.04 here.

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Why it is sometimes impossible to add services from Service Locator page ?

You have probably installed version 1.03 of Service Console. It was possible to add services from Service Locator page only when all services of all hosts was displayed. It means that if you had any host (e.g. 127.0.0.1) specified in the Host edit-line, you were not able to add its services to Service Console. This behavior was considered as a bug and is fixed now, in version 1.04. You can download version 1.04 here.